With the Uk’s departure from European Union, (we anticipated something of this nature when the word Brexit was even mentioned), we are now experiencing problems regarding shipping/Vat/charges. It is with great regret that we have had to suspend selling online to Europe at this time. We sincerely hope this will be a temporary situation.
In effect, it appears the situation would have financial repercussions for our customers residing in Europe. We can’t seem to get a definitive answer to the costings, what these implications are and how they will impact on our valued customers. We are conversing with our accountants, other musicians, merchandisers and are hoping to find a cost effective solution for everyone.
We have looked at getting a third party seller in EU to sell for us (so far it hasn’t been finacially viable) MOSS system, IOSS system via third party, or sending goods with unpaid postage which would then incur higher charges to our Customers.
Sincere apologies to everyone this impacts upon. Its not a situation we are happy about as our European fan base have been very loyal. The last thing however we wish, is for VAT/EU import charges and worst of all handling fees, (which is what would happen if we continued to sell and did nothing) passed on to our loyal European customers . We are exploring Many avenues to resolve this awful situation as soon as possible. We understand peoples frustrations at this ridiculous situation, Its matched exactly with ours. We hope you understand and be rest assured we are trying so hard to resolve this.
Sandra Watson
For and On Behalf of Big Country
